Friday night we went to see Matt & Ben at East End Playhouse, and had a wonderful time. Afterwards we had some Mexican food, and Mrs. Cwabs went to pick up the little cwab from You're A Good Man, Charlie Brown (she's playing Sally). I came home and was surprised to hear the doorbell ring at 10:30. I thought maybe someone had forgotten a garage door opener or some keys, so I went to the front door expecting to be amused by somebody's story. Instead I found a middle-aged man holding a clipboard.
"Mr. Cwabs?" he asked.
"Yes..."
"We're here to pick up your car. You've fallen behind on payments to the tune of $BIGNUMBER, so we're picking it up."
Note--I knew I was behind on payments, but I thought I was behind a month, maybe two.
"Oh. Uh. Can I just write you a check?"
"No. I've already called the sheriff, and I'll need to report to him that I've picked up the car."
"Oh. Uh. Okay. Um. Uh. Let me get my stuff out--are you sure you couldn't just let me keep the car while I took care of this?"
"No--we've got to take the car."
"Oh. Okay. Um, let me get some of my stuff out." Wild unloading session commences. "So, how does this work. Obviously I need to get caught up on payments..."
"We'll need a faxed authorization from $LEINHOLDER on Monday telling us it's okay to release the car."
"Oh. Okay. Please take care of my car--I'd like to get it back in one piece."
"It's okay sir, my wife is with me, and I'll let her follow me back to the lot in your car."
"Okay. That's um..."
Repo Man's wife got in the car, backed out of the driveway. I came inside, dazed. Called the automated payment line, thought better of it, tried to call customer service, discovered that they wouldn't be open until Monday. When I was supposed to be in Jacksonville. Meanwhile, Mrs. Cwabs came home with the little Cwab.
"Where's your car, honey?"
"Uh. It's been taken back."
"Oh. I thought I saw a car that looked like yours being loaded up on the back of a tow truck at the end of the street." So much for the driver's wife driving. I called the number on the card he'd left, and he explained that his wife was too short to drive my car, but that he was going to do it instead. By this point I was pretty sure he was just saying stuff to not make me explode.
The weekend went by without my needing to be anywhere, fortunately. Monday I needed to catch a 6am flight, so Mrs. Cwabs and I set out at 4:30am to be at the airport by 5, with a stop by work to print out some paperwork. When I finally made it to Jacksonville, I tried calling $LIENHOLDER, only to sit on hold for so long that my cellphone goes dead. I bought a charger at the gas station, and charged it up, still waiting on hold for ten, twenty minutes.
I hadn't come to Jacksonville to sit on hold, but rather to take measurements and photographs, so I left the car problem for a bit and went in to do my actual job, which only took a couple of hours. Afterward, I headed back to the rental car and called back. After another ridiculous wait, I finally got a customer service rep.
"I need to make arrangements to get caught up on my car payments." I told her.
"Oh, I'm sorry. If you car's been picked up, the only thing we can accept is (4*$BIGNUMBER), and you have ten days to come up with it."
"Uh. Oh. Is there some other way to not have to do that? That's gonna be a little difficult, as I'm not even in town. I didn't even know it had reached this state until you came and picked upt the car."
"No. You'll have to get approval from a supervisor to get the loan reinstated without a complete payoff. Do you want her voicemail?"
Yes, I wanted her voicemail. I left a detailed message basically begging for a little mercy, and instructions on how to get hold of me. Then it was back to the airport, and back to Memphis by midnight.
This morning, I started digging into my assorted retirement plans from various jobs to see if I could figure out how to come up with (4*$BIGNUMBER), but made a point to calling the supervisor to see if she'd gotten my message. After a brief lecture, we arranged to get back to sending them $BIGNUMBER via Western Union, and after a trip to the bank, where I picked up a stack of twenties an inch thick; and to the Western Union counter at Kroger where the guy in front of my was wiring cash back to China; several additional phone calls; and getting lost trying to find the tiny little sign on the vehicle recovery office, I finally got my car back.
N.B. There was a 9mm ammo clip sitting on the shelf at the recovery place. The girl (the wife from Friday night) said that it had been cleaned out from a car that had gone to auction. I don't know that I believed her.
"Mr. Cwabs?" he asked.
"Yes..."
"We're here to pick up your car. You've fallen behind on payments to the tune of $BIGNUMBER, so we're picking it up."
Note--I knew I was behind on payments, but I thought I was behind a month, maybe two.
"Oh. Uh. Can I just write you a check?"
"No. I've already called the sheriff, and I'll need to report to him that I've picked up the car."
"Oh. Uh. Okay. Um. Uh. Let me get my stuff out--are you sure you couldn't just let me keep the car while I took care of this?"
"No--we've got to take the car."
"Oh. Okay. Um, let me get some of my stuff out." Wild unloading session commences. "So, how does this work. Obviously I need to get caught up on payments..."
"We'll need a faxed authorization from $LEINHOLDER on Monday telling us it's okay to release the car."
"Oh. Okay. Please take care of my car--I'd like to get it back in one piece."
"It's okay sir, my wife is with me, and I'll let her follow me back to the lot in your car."
"Okay. That's um..."
Repo Man's wife got in the car, backed out of the driveway. I came inside, dazed. Called the automated payment line, thought better of it, tried to call customer service, discovered that they wouldn't be open until Monday. When I was supposed to be in Jacksonville. Meanwhile, Mrs. Cwabs came home with the little Cwab.
"Where's your car, honey?"
"Uh. It's been taken back."
"Oh. I thought I saw a car that looked like yours being loaded up on the back of a tow truck at the end of the street." So much for the driver's wife driving. I called the number on the card he'd left, and he explained that his wife was too short to drive my car, but that he was going to do it instead. By this point I was pretty sure he was just saying stuff to not make me explode.
The weekend went by without my needing to be anywhere, fortunately. Monday I needed to catch a 6am flight, so Mrs. Cwabs and I set out at 4:30am to be at the airport by 5, with a stop by work to print out some paperwork. When I finally made it to Jacksonville, I tried calling $LIENHOLDER, only to sit on hold for so long that my cellphone goes dead. I bought a charger at the gas station, and charged it up, still waiting on hold for ten, twenty minutes.
I hadn't come to Jacksonville to sit on hold, but rather to take measurements and photographs, so I left the car problem for a bit and went in to do my actual job, which only took a couple of hours. Afterward, I headed back to the rental car and called back. After another ridiculous wait, I finally got a customer service rep.
"I need to make arrangements to get caught up on my car payments." I told her.
"Oh, I'm sorry. If you car's been picked up, the only thing we can accept is (4*$BIGNUMBER), and you have ten days to come up with it."
"Uh. Oh. Is there some other way to not have to do that? That's gonna be a little difficult, as I'm not even in town. I didn't even know it had reached this state until you came and picked upt the car."
"No. You'll have to get approval from a supervisor to get the loan reinstated without a complete payoff. Do you want her voicemail?"
Yes, I wanted her voicemail. I left a detailed message basically begging for a little mercy, and instructions on how to get hold of me. Then it was back to the airport, and back to Memphis by midnight.
This morning, I started digging into my assorted retirement plans from various jobs to see if I could figure out how to come up with (4*$BIGNUMBER), but made a point to calling the supervisor to see if she'd gotten my message. After a brief lecture, we arranged to get back to sending them $BIGNUMBER via Western Union, and after a trip to the bank, where I picked up a stack of twenties an inch thick; and to the Western Union counter at Kroger where the guy in front of my was wiring cash back to China; several additional phone calls; and getting lost trying to find the tiny little sign on the vehicle recovery office, I finally got my car back.
N.B. There was a 9mm ammo clip sitting on the shelf at the recovery place. The girl (the wife from Friday night) said that it had been cleaned out from a car that had gone to auction. I don't know that I believed her.
no subject
Date: 2007-06-13 05:06 am (UTC)Your story is part of the reason Stenny and I own such a junker. We were able to pay for it (with money I had borrowed for the bar exam, shhhh) without a payment plan. Of course, it lives at the repair shop a lot, so there you go.
I'm hoping you get better luck soon.
no subject
Date: 2007-06-13 05:11 am (UTC)No, no, i wouldn't believe her, either. Why would she lie? But i still wouldn't believe her.
And it's particularly sucktastic to come on a friday after hours.
I'm glad you got it back. I'm so glad you got it back.
no subject
Date: 2007-06-13 05:15 am (UTC)no subject
Date: 2007-06-13 01:16 pm (UTC)I imagine that a repo person has got to be a really high-stress job.
A Similar-ish Tale
Date: 2007-06-13 01:36 pm (UTC)I owed $200 and didn't have it. I had to drive to work to fax in my time sheet and get to
Lady: The tow truck will be here soon.
Resk: I really need to go to work. (I open the car door and look inside.)
Lady: Sir, you cannot get in your car.
I had heard that they can't tow your car if you're inside. It's illegal due to liability reasons. But I closed the door and walked around to her again.
Resk: I really need to go to work. I have to fax in my timesheet.
Lady: Sir, you're gonna need to find a different way to work today.
Resk: Sorry, I gotta go.
Lady: Sir, if you get in your car and drive away, we
I owed $200 and didn't have it. I had to drive to work to fax in my time sheet and get to <lj user = k_sui>'s Dad's funeral later that night.
Lady: The tow truck will be here soon.
Resk: I really need to go to work. <i>(I open the car door and look inside.)</i>
Lady: Sir, you cannot get in your car.
<i>I had heard that they can't tow your car if you're inside. It's illegal due to liability reasons. But I closed the door and walked around to her again.</i>
Resk: I really need to go to work. I have to fax in my timesheet.
Lady: Sir, you're gonna need to find a different way to work today.
Resk: Sorry, I gotta go.
Lady: Sir, if you get in your car and drive away, we <b<can</b> arrest you. It <b>is</b> a misdemeanor.
<i>I squeezed in through my driver's door.</i>
Resk: Sorry! Gotta go! Bye!
Lady: (<i>into radio</i>) This is Officer Blah Blah, we have a . . .
<i>I pulled out as the tow truck was backing up to my car.</i>
I got to work and panicked all day. I drove to my folks' house and borrowed their car for 2 months. There was a bench warrant for my arrest, so I had to go into the police station, get my rights read to me, and set up a court appointment.
I pled guilty with an explanation. I paid fines and had to do 72 hours community service. It's not on my record, though.
And it was totally worth it.
no subject
Date: 2007-06-13 02:29 pm (UTC)*ducks*
no subject
Date: 2007-06-13 02:29 pm (UTC)no subject
Date: 2007-06-13 02:30 pm (UTC)no subject
Date: 2007-06-13 02:35 pm (UTC)no subject
Date: 2007-06-13 02:44 pm (UTC)no subject
Date: 2007-06-13 02:47 pm (UTC)no subject
Date: 2007-06-13 02:56 pm (UTC)I know getting the reports for my minor accident a year ago was a huge PITA, can't imagine the headache involved with multiple bureaucracies.
no subject
Date: 2007-06-14 01:47 pm (UTC)I've still got to go to the bank and get the affidavit, though. Investigators get paid to so that stuff, but they get paid by the guy requesting copies of the report, not taxes in general. The bank ought to give me a letter for nada.